If there is damage to packaging but your merchandise are unaffected, be sure to know We are going to follow up with our shipping companions regardless. When there is any damage to your things, We're going to reply towards your e-mail to initiate the return course of action.
When your get is urgent, we advocate calling us to substantiate product availability. In scarce circumstances, if an product is unavailable or on backorder for an extended period, We're going to notify you promptly.
The Bio Flame’s revolutionary and delightful ethanol fireplaces have made them a sought-right after solution by homeowners, hotels, resorts, and home builders across the globe. We also supply flexible options with close to no structure limitations, making our fireplaces an awesome match for virtually any Area.
Immediately after receiving warranty claims, The Bio Flame reserves the correct to approve or reject promises based upon the data and evidence submitted. Registration in just one yr on the date of acquire is needed to the guarantee to become valid. Please attain out to [email protected] with any questions or to start a declare.
Remember to notify or e mail us at [email protected] in 24 several hours of products shipping and delivery if goods are lacking or product is missing.
If what you choose is always to look forward to the merchandise, we're obligated to demand your card when the choice is made, It is because we can easily only continue to keep charge card authorizations in our procedure for nearly 7 days.
Our in dwelling delivery selection involves shipping with the order to the customers space of alternative (Together with nearly two flights of stairs). This option isn't going to involve unpacking or installation on the equipment or appliances.
With not many design and style restrictions, quite a few architects and designers promptly switched to adopting Bio Flame ethanol fireplaces and burners for their jobs all over the world. Given that its inception, Bio Flame has lit the path for an modern new method to heat environments worldwide with a contemporary appeal by no means viewed just before — they usually’re now readily available with easy remote controlled Sensible Burners. Bio Flame ethanol fireplaces and burners are actually accessible in above fifty international locations; and with in excess of one hundred,000 initiatives so far, This can be just the start…
Shipping and delivery is complimentary in the continental US. For delivery to Hawaii or Alaska, you should get to out to us and We are going to ensure shipping fees.
We are unable to create a copyright conducting functions move any offers any faster. The timeframe is not up to Fireplace Bros. We do not situation any refunds In the event your package is delivered at a afterwards time than you wished it.
Solutions should be opened, inspected, and examined within one calendar year of shipping. Statements associated with lacking factors or The BioFlame Xelo Wall Mount Fireplace problems determined for the duration of to start with-time installation or use will not be acknowledged if submitted just after this period, in spite of once the item was mounted or first used.
Fireplace Bros will not be accountable for any skipped delivery appointments. When you have scheduled a shipping and delivery appointment with the freight copyright and so are not present and accessible for enough time scheduled, you may be liable for any in their expenses which have been incurred due to missing the scheduled time. This will incorporate skipped shipping and/or storage charges.
The Bioflame Xelo Wall Mount Ethanol Fireplace is meant to deliver your home or Office environment with a abundant sense of heat and luxury. As opposed to regular fireplaces, this wall-mounted bio-ethanol fireplace may be conveniently put in in only 15 The BioFlame Xelo Wall Mount Fireplace minutes and it is ventless and clean up-burning modern day.
There must be a shipping appointment, This is often an Grownup signature when an buy has arrived this is required to obtain the shipment. You should you'll want to inspect before signing (see acquiring your shipment techniques for more details).